Even as the global economy redefines the new normal, resilience and innovation will define success for the post-pandemic business world. The current driver of competitive advantage is an extremely talented workforce that is agile, resilient, and innovative. Business leaders have a great opportunity now to SHIFT to the new normal of learning. This would require a deliberate change of practices and processes, a shift in the mindset, and an investment of time and effort. However, paybacks can be relatively high.
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